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Steve Cohen's avatar

A million thumbs up!

This is how they'll do it. Make everything work like shit. FAQs and all.

I riffed on this in the opening piece of my Anti-Technopietist Substack:

https://open.substack.com/pub/stevecoh1/p/the-anti-technopietist?r=5fpyh&utm_campaign=post&utm_medium=web&showWelcomeOnShare=false

'Twenty years ago, you might be able to find a human to whom appeals might be successfully made. Today, not so much. It has only gotten worse. First, customer service was interrupted with Interactive Voice systems (“Press 1 for sales, 2 for service, etc.”). Then Chat was invented which allowed for cheaper handling of issues. The customer service might be moved offshore and made more cheaply. Then Chat was replaced (or invaded) by the now ubiquitous FAQs (Frequently Asked Questions). Does it always seem that your questions are the infrequently asked kind, questions not listed on the FAQ? FAQ-chat is usually useless.'

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Mary Heller's avatar

GOP pols in DC find themselves in an uncomfortable bind, seemingly. The DOGEbags are taking a flamethrower to the already threadbare social safety net, but the voting base of those GOP pols, that is to say their constituents, depend on the very programs being slashed and burned. But as Sam Seder keeps pointing out, the GOP electeds will mostly go along, because they remember Liz Cheney, and they know that Musk could spend $50 million to primary every one of them and never even notice it. Which is just another example of why we have to tax billionaires out of existence.

Wondered if you'd seen this: https://www.nybooks.com/articles/2025/02/13/too-close-for-comfort-thinking-like-an-economist/

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